Delete my account and data
There are two ways to delete your account: from inside the app, or via support email if you cannot access the app.
What happens
When you confirm, your account closes immediately: your location sharing and proximity network stop, notifications are cut off, and you no longer appear in the group list. You can withdraw the request any time before your data is permanently deleted.
Only your full name and phone number remain in the company’s travel record; your passport, health, room, location and device information is permanently deleted.
1) In-app deletion (recommended)
If you have access to the app, this is the fastest way:
- Open the KafilePro app and go to the “Me / Profile” tab.
- Tap “Delete my account and data”.
- Read the information on screen, tap “Delete my account and data”, then tap “Yes, delete my account” on the confirmation screen.
- Your account closes immediately; you will see the permanent deletion date on screen. You can undo this with “Cancel deletion” until that date.
2) If you cannot access the app
If you have lost your phone or cannot sign in to the app, send an email to destek@kafilepro.com with the subject “Account deletion request”.
- Send the email from your registered address, or state your registered phone number (destek@kafilepro.com).
- Include your full name and group/company information so we can verify your identity.
- Once we receive your request, we verify your identity and start permanent deletion of your data; we notify you by email once the process is complete.
How long deletion takes
The account closes the moment you make the request. Permanent deletion of your data involves a short waiting period, depending on the end of your trip and legal retention obligations; you can withdraw the request during this period.
This text is a draft template; deletion timelines and the contact address will be finalized before launch.